Shipping policy
About Shipping Fees
Shipping fees vary depending on the number of items ordered and the delivery area.
The shipping cost will be calculated automatically once you enter your shipping address, and the fee will be displayed at checkout.
Please review both the product total and the shipping fee before completing your order.
Estimated Delivery Time
Orders will be shipped within 5 days after your order is placed.
Returns, Defective Items, and Cancellations
Due to the nature of our products, the JAPONISM Co., Ltd. online store does not accept returns or exchanges for customer convenience.
In addition, although we take great care in packaging, we cannot accept returns due to dents in the outer box, peeling labels, or similar issues with the packaging.
Thank you for your understanding.
If a return is made for the customer’s convenience, the return shipping cost must be borne by the customer.
Please also note that the original shipping fee paid by our company for the initial delivery is non-refundable.
If There Is a Problem with the Product
If, in the unlikely event, the product is defective or you received the wrong item, please contact us within 8 days of receiving your order at:
To help us assist you promptly, please include the following information in your message:
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Order number
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Name
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Address
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Product name
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Reason for exchange or return
(If possible, please attach photos of the product.)
After confirmation, we will provide instructions regarding the return process.
We will respond as quickly as possible and appreciate your understanding.